Urban Ministries of Wake County

Open Door Clinic

Provider Support & Guidance

September, 2013
Gary Greenberg, MD
(email )





Web Links

Clinical Forms, Tools


    Current (new!) clinic site: is at 1390 Capital Blvd, Raleigh, NC 27603. The linked map shows not only the location, but the view from the street.

    This schematic below may also help.




    Open Door Clinic Staffing Calendar  (please open "Volunteer Schedule for … months"



Forums & Discussions:

Please, please enroll your email address here. Our hope is to use a simple outreach email list to provide operational and clinical updates to our community of providers. You should expect to learn about such issues as:

  • Clinical tactics for optimized use of the clinic’s resources
  • Availability of specific consultations via Project Access
  • New plans and policies for the clinic’s operations
  • Changes in the clinic’s procedures, stemming from:
    • new location
    • new daytime operations,
    • new paid daytime staff,
    • new linkages to other "safety net" community resources
  • Pharmacy issues
    • Medication availability
    • Needs for specific sample meds
    • Replacement policies within medication classes
    • Prescribing policies

    Subscribe for announcements only:

    Archives for announcements

A second forum is being established for discussion, and not merely announcements. Here, the intent is to provide a virtual community for developing consensus, seeking help and providing support for practitioners delivering care that might prove uncomfortable. Our practice includes both specialists providing care outside their usual scope and retirees resuming active service… and many of our partners are likely to find advantage in the opportunity to ask for help and ideas regading modern standards of care. When possible, citations to published resources will be provided (by Dr. Greenberg) so the forum reflects current standards and not merely local consensus.

    Subscribe for discussion:

    Archives for discussion (approval required, contact Gary Greenberg)




Web Links for Clinical Needs:

Standards of Care:

Resources for recommended care for chronic disease

Patient Education:

Cultural Assistance:

    PolyGlot Spanish Language Phrases incl out-loud pronunciation

    Google Translator

    WorldLingo Language Translator

    AltaVista / BabelFish Translator

    Medical Phrasebook, Spanish (by California Office of Binational Border Health)

    Medical Spanish Training, with daily medical dialogues, vocabulary lists and audio for common phrases.

    Academic resources, Leslie deRosset, MPH’s powerpoint on impact of Hispanic culture & health issues

    Community Care of Wake & Johnston Counties offers several tools for networking and support. A document teaching the rules behind complex Spanish surnames is especially useful.


    Tapes / CD / Books / Courses for Spanish Language Instruction

    • Pimsleur Audio-only instruction (wonderful! and used versions are much cheaper)
      • Sampler (1st 10 lessons, $16.50)
      • Volume 1  of 3 (1st 30 or 90 total lessons, $217)


      • Wake Co Library listings, on CD, for FREE!:
        • Vol 1, part A & B
        • Vol 2, part A & B
        • Vol 3, part A & B


      • offers very convenient electronic players’ downloadable versions, at $29 for each 5 lessons. That means Vol 1 (parts 1-6) will cost $171.30 both cheaper & easier than owning the CD’s. Audible will also sell you a subscription for up to a half-off any of their books, including these. If you contact me, we both get a discount for my referring you for their membership.

    • Learning Spanish Like Crazy is another well-organized, autio-based program thiat can be pursued while driving. It seems to offer more hours of instruction, and (better than Pimsleur) offers transcripts for each lesson at the company’s website. I don’t like the flow or content as much, but maybe I’m picky.
    • The trial lessons (1-2 hrs) are free and available via download. Price is still quite high UNLESS you choose to download the course from Audible, where members pay just 1 credit (~$10) for each $140 volume, and then are allowed to also receive bonus lessons as well. This seems a bookkeeping mistake by Audible’s site, so it may soon vanish. As above, if you contact me, we both get a discount for my referring you to their membership.

    • Destinos, An introduction to Spanish is an instructive TeleNovela (soap opera!) in Spanish. It is delightful, entertaining and well developed. There are also several workbooks and CD‘s to buy in addition to watching the episodes for free on your PC. Here’s the opportunity to take the course for (!) College Credit via WUNC-TV’s distance learning program. In past semesters, the show has also been televised.

    • Coffeebreak Español, a free weekly podcast teaching Spanish. Mark helps Kara learn Spanish. Cheery, light, rather unstructured. Their English is entertainingly Scottish, and their Spanish is a bit distressingly Castillian (European), so the pronunciation sounds MUCH different than our patients’.

    • An Introduction to Spanish for Health Care Workers: Communication and Culture by Robert O. Chase and Clarisa B. Medina De Chase $40, (Paperback – 2002) Excellent text, with useful vocabulary, pretty detailed grammar, including exercises. The accompanying CD is useless.

    • Other courses are all worse. Ask me about:

    Courses / Classes in Medical Spanish, RTP area

    • HISPAmericano Institute (Durham) small groups, 4 levels


    • Chapel Hill Institute for Cultural & Language Education CHICLE (Carrboro)


    • Wake Tech "Command Spanish" a non-academic, non-grammer, occupation-specific course designed and targeted for Business, Industry, and Non-Profit organizations.


Organizations for Clinical Care of Underserved Populations:


Clinic’s Calendar

The link to the online schedule for volunteers’ assignments is near the bottom of this page.

Look for For current volunteer schedule, please click here (updated every Friday):



Forms / Documents

These forms are obsessively over-formatted, so are only available as Adobe Acrobat files. Display software is available without charge, here.

Volunteer entry documentation:

  • Volunteer application
  • Confidentiality form
  • Anti-Discrimination Policy
  • For those providers requiring to be added to the Urban Ministries malpractice coverage:
    • Physicians’ application form
    • Non-Physicians’ application form

Urgent DM Management Check-list and Guidance

Volunteer Recruitment Poster / Flyer

Referral forms to send patients to Open Door Clinic. These include instructions to clinician, and to the patient (both in English & Spanish)

Handicapped Parking Request Form (Print only the first page. You’ll have to choose temporary or permanent afterward)

Accessible Raleigh Transportation Program (ART)

    a paratransit system operating in accordance with the Americans with Disabilities Act (ADA) of 1990, is designed to serve individuals whose disabling conditions or functional limitations prevent them from using regular fixed route Capital Area Transit (CAT) [buses].  The Tier II program allows taxi or wheelchair accessible handicab trips to be made at the cost of $2.00 per trip for eligible users.

    Application form. Part A is for patients to complete. Part B requires physician signature regarding patient’s difficulties with:

  • mobility
  • endurance
  • visual problems
  • cognitive disability
  • a severe medical condition (other), including specific transportation needs:
    • need for a bench or shelter
    • trouble with weather conditions (eg windy, icy, too hot or cold)
    • difficulties with distance to bus-stop (home or destination)


Software Support, AllScripts Professional

Running AllScripts Professional EMR from home

Unavailable for PC’s running Macs and also for many using MicroSoft VISTA Operating Systems

    1) Using Internet Explorer (not FireFox or Chrome), browse to (& bookmark)

    2) Enter your usual first.lastname login, with the standardized A/S cloud password (obscurred for the web):  WellnessUM#1 (or 2)

    3) Click on the "Clinical Module, East" icon. Sometimes it shows only the words, not the picture.

    4) If you get a box that blocks this step (or the next one) asking for new "Windows Security" Credentials, then repeat the initial *CLOUD* login, but this time, instead of using your first.lastname login, add this prefix and use the same Cloud password.

    Use: IDCProdfirst.lastname  Note: the character just before your name is a BACKward leaning slash.

    5) When or if you see a box pop-up (even if emerges behind your browser) asking if you want to run a RemoteApp program from  "", then click on "CONNECT"

    6) Next screen should be the green "Allscripts Professional EHR" login. This is just what you see at the clinic, and it’s where you enter your PERSONAL password.

    Congratulations, you’re in!

"Cheat Sheet" for Providers’ use of AllScripts Professional, tuned to step-wise process at Open Door (update 8/20/13)

Online Tutorial Lessons for Providers in AllScripts Pro

(extremely elective, marginally useful)

  1. Download Google Chrome or Mozilla Firefox onto your computer:
  2. Log-in to Allscripts Adoption Accellerator:
  3. Register (using your own name & your own email or preferred login), with your choice of new password.
  4. Urban Ministries’ AllScripts account is 76843
  5. Choose "Provider" and the "primary-care generic / wellness" category to determine your course pack
  6. Log-in using your user ID
  7. Click on green button "Take me to my online learning"
  8. Choose the top tab: "My Learning" to show the long list of lessons
  9. Select a lesson, ie. ”ALL-PEHR-0010 Navigate the Chart”.

I think that the advantage of pre-training will be used up before you reach lesson " ALL-PEHR-0110 Messaging"… but we may be using MUCH more messaging in the new system.

To “disable the pop-up blocker”, or otherwise stated “allow pop-ups”:

a)     In Google Chrome :  Look for an icon with a red x in the browser window, where the URL appears.  Click on that little icon and follow the prompts to allow pop-ups.

b)    In Mozilla Firefox:  A yellow ribbon will appear below the browser window saying that the pop-up window has been blocked.  Click on it and follow the prompts for allowing pup-ups.

Return to the lesson selection screen, select the lesson again.

The lesson pop-up window may appear in a separate window in the background.

Select it by finding the tab for the window on the bottom task-bar of the screen.

Be sure to turn on the sound … all the actual instruction needs audio.